Shipping & Returns

Frequently Asked Questions

What are the delivery rates?

Below 10kg = $3.90

Above 10kg = $6.00

For self collection at our office :

🏢 IMM Mall, 2 Jurong East Street 21, #04-02, Singapore 609601

🕐Office hours Mon-Fri 10am - 5pm

*Please make appointment before coming down via the contact us form*



How long will it take for my order to arrive?

We aim to ship orders out within 1 business days. Depending on the shipping method you selected, orders can take 2-3 business days to reach you.

How can I track my order status?

You'll receive a confirmation email with a tracking link once your order has been shipped out.

How do i modify or cancel my order?

We do our best to ship orders out within 1 business day, which means we might not catch yours in time to modify or cancel it.

If you'd like to modify or cancel an order, please contact us ASAP and we'll do our best. Chat us at the bottom left corner of this window (under "contact us").

What's the return/refund policy?

Dlite Exchange Policy

1) First 7 days 1 for 1 exchange by Dlite for manufacture defects based on retailer discretion. Buyer to arrange courier at own expenses or drop off at our service center.

2) Opened and used product is not eligible for returns. To return in original packaging.

3) Change of mind is not applicable